Terms of Use

These Terms include binding individual arbitration and a class action waiver, with a 30-day opt-out. See Arbitration.

These Terms govern your use of DueHaul (the “Service”), including the website, trucking tools, and reminder features. When you create an account, you agree to these Terms and the Privacy Policy by checking the box above the sign-up button that links to them. When you accept a team invite, or after we make a material change, you'll check a box to agree. We keep a record of when you agreed and which version you saw. You can reach us at due.haul.remind@gmail.com.

Operator

The Service is operated by Zack Henson, a sole proprietor doing business as DueHaul, in Illinois, USA. For public contact, use DueHaul (Illinois, USA) via due.haul.remind@gmail.com. Do not send legal notices to any unpublished personal address.

What DueHaul is, and is not

DueHaul offers trucking tools, guides, and email reminders about dates you enter. These are tools and reminders only. They aren't legal or compliance advice, and they aren't a substitute for keeping required records. You remain responsible for renewals, filings, inspections, insurance, and all other obligations.

DueHaul is not a compliance officer, attorney, FMCSA advisor, or audit service. Reminders about dates you enter are not legal advice and do not make you, your drivers, or your company compliant with any law or regulation. You remain responsible for acting on reminders and for all legal and compliance obligations.

DueHaul is an independent product. It isn't affiliated with or endorsed by FMCSA, USDOT, the IRS, the UCR Plan, any state agency, Google, or CAT Scale Company, and you file and pay directly with the agency.

Your responsibilities

You are solely responsible for all licenses, filings, renewals, inspections, insurance, records, and any other obligations that apply to your trucks, drivers, or business. You are responsible for the accuracy of dates and contact emails you enter, and for acting on reminders (or the lack of them).

When you add drivers, team members, or extra people to get reminders, you confirm you have their permission and the authority to enter their information. Don't put medical details, Social Security numbers, or driver's license numbers in notes fields.

Team members

If you join a DueHaul account as a team member, you agree to these Terms for your own use of the Service. The account owner pays for the plan and is responsible for it. The Limitation of liability section still applies to you, and since you haven't paid fees yourself, the limit for you is $100. You don't owe anything under the Indemnification section unless you are the account owner.

AS IS / AS AVAILABLE: no warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that reminders will be timely, delivered, complete, or error-free, or that the Service will be uninterrupted or secure.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DueHaul and its operator are not liable for fines, out-of-service orders, lost revenue, downtime, data loss, or any indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of (or inability to use) the Service, even if advised of the possibility of such damages.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, our total liability for any claim related to the Service is limited to the greater of (a) one hundred US dollars ($100) or (b) the fees you actually paid to DueHaul for the Service in the twelve (12) months before the claim. That means it's at least $100, even if you're on a free trial or a demo and haven't paid anything.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent the law allows. Nothing here is a promise of “zero liability” where the law forbids it. These limits don't apply to fraud, to willful and wanton misconduct, or to anything else the law doesn't allow us to limit.

Nothing in these Terms limits any rights you have under consumer protection laws, including the Illinois Consumer Fraud and Deceptive Business Practices Act, that can't be waived or limited by contract. That sentence doesn't change the Arbitration section below. It's about what can be awarded, not where a claim is decided, and an arbitrator can award the same individual remedies a court could.

Indemnification (claims by other people)

In plain words: if someone else sues DueHaul because of what you entered or did, you cover it. Not if it's our fault, and not for disputes between us.

If someone other than you or DueHaul, such as a driver, a broker, another business, or a government agency, brings a claim against DueHaul or its operator because of (a) information or content you put into DueHaul or share from it, (b) your breach of these Terms, (c) your misuse of the Service, or (d) your violation of a law or of someone else's rights, you agree to pay DueHaul's reasonable costs of that claim. That includes reasonable attorneys' fees and any judgment, or any settlement you agree to.

This doesn't apply to the extent the claim was caused by DueHaul's own negligence, willful misconduct, fraud, deception, violation of law, or breach of these Terms. It also doesn't cover claims between you and DueHaul. Those are handled under the Disputes, Arbitration, and Limitation of liability sections, and each side pays its own attorneys' fees unless a law, a court, or an arbitrator says otherwise.

How it works: we'll tell you about the claim in writing promptly. A delay only matters if it actually hurts your ability to respond. You can take over the defense with a lawyer we reasonably accept, and we'll cooperate at your cost. We can also take part with our own lawyer at our own cost. You can't settle a claim in a way that admits fault for DueHaul or requires DueHaul to do or pay anything without our written OK. We won't settle a claim you're covering without your written OK. Neither of us will unreasonably hold up that OK.

DueHaul will pay your reasonable costs of a claim by someone else that the DueHaul Service itself, not your content, infringes their copyright, trademark, or other intellectual property right, using the same steps above, with our roles switched, up to the greater of $1,000 or the fees you paid in the 12 months before the claim.

The consumer protection sentence at the end of the Limitation of liability section applies to this section too.

Detention Timer

What it is. The Detention Timer is a personal note-taking tool. You use it to keep your own notes about when you checked in at a dock, when you were released, and how long that was, plus the company, city, truck number, and driver name if you choose to add them. It doesn't figure free time, billable hours, rates, or detention pay. It is not an electronic logging device, it is not a record of duty status or hours of service record under 49 CFR Part 395, and it is not intended to serve as a supporting document, proof, or evidence of detention, delay, or time worked. Use your ELD and your logs for hours of service.

Where the times come from. Start and stop times come from DueHaul's clock, or from your device's clock when you're offline, and from when you tap. Because of that, the times may not match what actually happened at the dock, and DueHaul doesn't check them against any other record. Older stops saved before October 2026 may include times you typed in, and those show as Edited.

The records that count. Whether you're owed anything for detention depends on your rate confirmation, your contract, and the broker's or shipper's detention terms, not on the timer. The records that count are your signed bill of lading and your ELD. The timer's times may not match them.

DueHaul isn't part of your deal. DueHaul isn't a party to any agreement or dispute between you and a broker, shipper, receiver, carrier, or factoring company. DueHaul doesn't contact, invoice, or speak for you with any of them, isn't your agent, and doesn't collect, guarantee, or advance detention pay. Nothing in the Detention Timer is legal, tax, financial, or compliance advice.

Your responsibility. You're responsible for when you tap Start and Stop, for anything you type in it, for anything you choose to share from the timer (including screenshots), for your own logs and paperwork, and for any claim you make. Don't use the timer while driving, including when you're stopped in traffic or at a light. Use it only when you're parked. You use the Detention Timer at your own risk.

NO WARRANTIES. THE DETENTION TIMER IS PART OF THE SERVICE AND IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, AND ANY PROMISE THAT ITS TIMES ARE ACCURATE OR COMPLETE OR THAT IT WILL BE AVAILABLE WHEN YOU NEED IT.

LIMITS ON DUEHAUL'S LIABILITY. TO THE FULLEST EXTENT THE LAW ALLOWS, DUEHAUL AND ITS OPERATOR ARE NOT LIABLE FOR DETENTION THAT GOES UNPAID OR IS DENIED, REDUCED, OR DISPUTED, FOR LOST PROFITS OR REVENUE, FINES, PENALTIES, OR CHARGEBACKS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES THAT COME FROM USING OR RELYING ON THE DETENTION TIMER. The Limitation of liability section above also applies to the Detention Timer, including its limit on DueHaul's total liability to the greater of $100 or the fees you actually paid DueHaul for the Service in the twelve months before the claim. The Indemnification section above also applies to claims by other people that come from what you enter in the Detention Timer or share from it. Some states don't allow some of these limits, and where that's the case, they apply only as far as the law allows.

Trials, plans, and billing

• New accounts start with a free trial (currently 30 days on the Diamond plan) with no card required. The trial doesn't turn into a paid plan on its own. When the trial ends, nothing is charged and your account pauses until you pick a plan. We keep your saved information, but your dashboard locks, the tools go back to examples, and reminder emails stop. You only pay if you choose a plan and subscribe.
• When you subscribe, payment is processed by Stripe. The price, the billing period, and the renewal terms are shown next to the Subscribe button and again at Stripe Checkout, and the price at Checkout is what you pay. Today the plans are Silver at $19 a month or $190 a year, Gold at $49 a month or $490 a year, and Diamond at $99 a month or $990 a year, plus any sales tax.
• Provide accurate contact information. Do not submit someone else's email or phone number without their permission.

Automatic renewal and cancellation

• Paid plans renew automatically. A monthly plan renews every month and a yearly plan renews every year, and we charge the card on file at the start of each new period, until you cancel. Your first charge is the day you subscribe, and each renewal is on that same date.
• Before you go to Checkout, you check a box next to the Subscribe button agreeing to these renewal terms at the price shown, and Stripe Checkout shows them again before you pay. We keep a record of when you agreed, the plan and price, and which version of the wording you saw. We email you a confirmation with your plan, price, how often it renews, and how to cancel.
• For yearly plans, we email you about 40 days before each renewal with the date, the amount, and the date to cancel by, so you have time to cancel if you want to.
• You can cancel anytime online. Go to Settings, then Billing and plans, then Manage billing, and cancel in the Stripe customer portal. You don't have to call or write to us. Once you cancel, you won't be charged again. Fees already charged are generally non-refundable except where the law requires a refund.
• If we change a plan's price, we'll email you at least 7 days and no more than 30 days before the new price applies to your next renewal, and you can cancel before then.

Text message reminders

Text reminders are optional and aren't turned on yet. If we turn them on, DueHaul texts a number only after its owner replies YES to a confirmation text. Message frequency varies with the dates you track. Msg and data rates may apply. Reply STOP to any DueHaul text to cancel, START to turn texts back on, or HELP for help. Carriers aren't liable for delayed or undelivered messages.

Acceptable use

Do not abuse the Service (spam forms or auth endpoints, attempt to break or scrape the service in a harmful way, or use it for unlawful purposes).

Disputes: talk to us first

Before filing a claim in court or starting arbitration, email due.haul.remind@gmail.com and give us 30 days to try to work it out informally.

Arbitrated claims are brought only for yourself, not as part of a class, consolidated, or representative proceeding. That ban is part of the Arbitration section below, and the rules for when it applies are there.

Arbitration

This section applies only to disputes that arise after you agree to the version of these Terms that first included it (version 2026-10-21.3) or a later version. Disputes that arose before that are handled in court under Governing law and venue.

If we can't resolve a dispute informally, you and DueHaul agree to resolve it by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or its Commercial Arbitration Rules if you use DueHaul for a business and the consumer rules don't apply. The arbitrator decides only your claim and can't combine it with anyone else's or hear it as a class, consolidated, or representative proceeding. The Federal Arbitration Act governs this section.

The consumer protection sentence in Limitation of liability doesn't change this Arbitration section. The arbitrator can award any individual remedy a court could, including under the Illinois Consumer Fraud and Deceptive Business Practices Act. Requests for public injunctive relief go to court, after any arbitration of individual claims ends.

Either of us can instead bring an individual claim in small claims court if it qualifies. If you start arbitration over a claim of $10,000 or less, DueHaul will pay the filing, administration, and arbitrator fees beyond what you'd pay to file in court. The arbitration can happen by video or phone, or in the county where you live.

If 25 or more similar claims are filed by or with the help of the same law firm, they will be filed and decided in batches of up to 50, and the AAA's mass arbitration rules apply.

You can opt out of this Arbitration section by emailing due.haul.remind@gmail.com within 30 days of the day you first agree to this version of these Terms. For a new account, that's the day you sign up. For an existing account or a team member, it's the day you agree to the updated Terms in the app. Include your name and the email on your account, and say you're opting out of arbitration. You can also use the opt-out form in the app, under Settings, Arbitration opt-out. The form is an extra option, not a replacement: email works the same, with the same 30 days. We keep a record of every opt-out and will reply to confirm it. Opting out doesn't change anything else in these Terms, and if you opt out, the ban on class, consolidated, and representative proceedings doesn't apply to you.

A court, not the arbitrator, decides whether this section is valid or applies to a dispute, and whether the class ban is enforceable. If the ban on class, consolidated, or representative proceedings is found unenforceable for a claim, that claim goes to court and this Arbitration section doesn't apply to it. Any claim that goes to court goes to the courts listed in Governing law and venue.

Governing law and venue

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules, and the Federal Arbitration Act governs the Arbitration section. For disputes that aren't arbitrated or brought in small claims court, exclusive venue is the state or federal courts located in Illinois, and you consent to personal jurisdiction there.

Severability

If any part of these Terms is found unenforceable, that part will be limited or removed only as much as needed, and the rest of these Terms stays in effect.

Entire agreement

These Terms and the Privacy Policy are the whole agreement between you and DueHaul about the Service and replace any earlier agreements about it.

Changes

We may update these Terms. The “Last updated” date changes when we revise them. For a material change, we'll email account owners before it takes effect and ask everyone to agree to the new version the next time they sign in. Smaller fixes, like typos, take effect when posted. A change to the Arbitration section won't apply to a dispute you've already told us about.

These Terms are a plain-language contract for a self-serve product. They are not legal advice to you. If you need advice about your trucking obligations, talk to a qualified attorney or compliance professional.